Returns
Please note that the following guidelines are not a mandatory prerequisite for effectively exercising your Right of Withdrawal.
1. Contact Us
Please contact us before returning an item. We will be happy to assist you with the process.
Toll-Free Hotline
0800 / 10 11 800
(Mon.–Fri. 10:00 am to 4:00 pm)
By Email
info@masecori.de
Response usually within 24 hours.
2. How to Return Your Items
1
Ideally, please use the original packaging to prevent damage during transit.
2
Fill out the enclosed form or download a new copy here:
Please note on the form:
- Which item are you returning?
- Would you like an exchange?
- Preferred settlement method & reason for the return.
3. Refund & Credit Note
After processing your return, we will refund the value of the goods. You will receive an email confirmation including a cancellation invoice as a PDF on the day the refund is processed.
Information regarding payouts:
The refund is always processed via the original payment method (e.g., PayPal, credit card, etc.).