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Cancellation Policy

A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity.

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day,

  • • on which you or a third party named by you, who is not the carrier, have taken possession of the goods (in the case of a single delivery).
  • • on which you or a third party named by you have taken possession of the last goods (in the case of separate delivery of one order).
  • • on which you or a third party named by you have taken possession of the last partial shipment or the last piece.
  • • on which you or a third party named by you have taken possession of the first goods (in the case of regular delivery over a specific period).

To exercise your right of withdrawal, you must inform us of your decision by means of a clear statement (e.g. a letter sent by post or an e-mail):

masecori GmbH
Schönenbergstraße 2
79346 Endingen
Germany
Phone: +49 7854 236 98 64
E-Mail: info@masecori.de

You may use the attached model withdrawal form for this purpose, but it is not obligatory. You can also exercise the withdrawal electronically via the "Withdraw from contract" button on our website www.masecori-shop.de.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods without undue delay and in any event not later than 14 days to:

masecori GmbH
Schönenbergstraße 2
79346 Endingen
Germany

You will have to bear the direct cost of returning the goods.

Grounds for Exclusion or Expiry

The right of withdrawal does not exist for goods that are custom-made, that can spoil quickly (e.g. food with a short shelf life) or for newspapers/magazines.

It expires prematurely in the case of sealed goods which are not suitable for return for reasons of health protection or hygiene (e.g. opened food packaging).

Model Withdrawal Form

(If you wish to withdraw from the contract, please fill out this form and send it back.)

To: masecori GmbH, Schönenbergstraße 2, 79346 Endingen, Germany, E-Mail: info@masecori.de

I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*):

Ordered on (*)/received on (*):  
Name of consumer(s):  
Address of consumer(s):  


Signature (only for notification on paper):  
Date:  

Last update: 08.04.2026

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Advice & Contact

Customer service hotline:
0800 - 10 11 800¹
Mon.–Thu. 10 am – 4 pm | Fri. 10 am – 1 pm
info@masecori.de
Contact form
WhatsApp 0172 / 9773311

Legal

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*All prices incl. VAT plus shipping costs

¹ from all German networks ² within Germany, excluding bulky goods ³ for orders received by 2 pm & full payment completed
© 2026 by masecori GmbH

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Shipping

Shipping & Delivery Times

All prices in Euro (€) including statutory VAT.


Shipping Germany

Flat rate per order: 6.90 €

🚀 Free shipping from an order value of 49.- €!

As of: 02.01.2026. Please note peak surcharges in November/December.

Self-Collection

Pick up your order free of shipping costs directly from our warehouse in Endingen.

Please note: Please arrange an appointment with us prior to collection.

Shipping within the EU

Country / Group up to 2 kg up to 5 kg up to 10 kg up to 20 kg up to 31.5 kg
Austria, Benelux, Denmark 11.49 €12.99 €13.99 €17.49 €24.49 €
FR, IT, PL, CZ, HU, SK, SI 14.99 €15.99 €17.99 €20.49 €27.99 €
ES, PT, SE, EE, LV, LT, HR 16.99 €18.89 €22.99 €30.99 €39.99 €
FI, GR, BG, RO 23.99 €30.99 €41.49 €62.99 €87.99 €

International Shipping (Non-EU)

Region up to 2 kg up to 5 kg up to 10 kg up to 20 kg up to 31.5 kg
Switzerland*, Liechtenstein* 16.99 €18.99 €22.99 €30.99 €39.99 €
UK, Norway, Iceland 23.99 €30.99 €41.49 €62.99 €87.99 €
Zone 5 (e.g., USA, Canada) 50.58 €72.54 €109.14 €182.34 €266.52 €

* Country-specific customs duties/taxes are to be borne by the buyer.

Delivery Times

Germany: 1–3 business days
International (EU): 2–8 business days

Packstations

Within Germany, we are also happy to deliver to DHL Packstations and post office branches.